Return Policy

How can I change or return my order?

You have two options to change or return your order:

  1.  You can make your change or return by calling our telephone 961300838 from Monday to Friday from 09: 00h to 20: 00h. You must call within three days of receiving the product so that we can manage the exchange or return. We will ask the transport agency to pick up the product you want to return or exchange for the address you indicate and we will make a new shipment in the event that you have requested the change. If you want to change it for the same product, you can simply indicate that it is the same. In the case of an exchange for a different product, if the price of the new product is lower, we will refund the difference. If you are older, you will have to pay the difference. The cost of the transport agency will be borne by us, so the exchange or return will be without cost to you. Remember to pack the product properly so that it does not suffer damage during transport and arrives in good condition. In the event that you choose the return of the amount of the product, it will be made in your account through a bank transfer within approximately one week. The full amount of the product will be returned, including shipping costs. In the event that the payment was made by credit / debit card, the amount will be returned to the balance of the card with which the payment was made. If the order was paid through PayPal, the amount will be returned to the PayPal account from where the payment was made.

In the case of perishable products there is no right to withdrawal, but in Amparo Oranges we do offer it to the customer.

  1.  If you prefer, you can send us by e-mail to [email protected]  

You will have to indicate the product / s you want to return and in the case of exchange, the product for which you want to exchange it. If you want to change it for the same product, you can simply indicate that it is the same. If you want a change for a different product you will have to detail the name as it appears on the web and its amount. If the price of the new product is lower, we will refund the difference. If you are older, you will have to pay the difference. We will ask the transport agency to pick up the product you want to return or exchange for the address you indicate and we will make a new shipment in the event that you have requested the change. The cost of the transport agency will be borne by us, so the exchange or return will be without cost to you. Remember to pack the product properly so that it does not suffer damage during transport and arrives in good condition. In the event that you choose the return of the amount of the product, it will be made in your account through a bank transfer within approximately one week. The full amount of the product will be returned, including shipping costs. In the event that the payment was made by credit / debit card, the amount will be returned to the balance of the card with which the payment was made. If the order was paid through PayPal, the amount will be returned to the PayPal account from where the payment was made.



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